Returns and Warranties
Product Returns & Exchanges
Product returns are accepted on virtually all products, EXCEPT: Any opened or installed electrical components (including, but not limited to: ignition modules, condensers, ignition controls and amplifiers, air compressors, electric pumps/starters/solenoids, switches, etc), damaged goods (not related to shipping), software products, warranty items, or ANY product that has been deemed to have been installed. We will also NOT accept returns that are not in their original packaging. We do not reimburse shipping charges (to your destination or returning to us), or any packaging/special handling charges. We will, at our discretion, reimburse shipping charges on our in-house errors (incorrectly packaged items or shipping errors), or on some product exchanges. The purchaser is responsible for ALL shipping/handling charges.
All returns are subject to a 20% restocking fee. Returns will NOT be accepted without a RGA (Returned Goods Authorization) number OR after 30-days from date of invoice.
Closeout items, limited quantity, and overstock items are sold without a return policy. These items cannot be returned.
You can initiate a return autorization within your account online here in the website or by calling customer service at: (775) 746-4887 to receive return instructions and the required RGA number.
All returns must have a "copy" of your original invoice with the items being returned circled on the invoice. Returns are processed in due time and in order by date of receipt in our warehouse. In some cases a product must be inspected and tested by the manufacturer to ensure the returned product is in good working order before a return will be credited. Re-packaging may also be required at additional expense to the purchaser. If this occurs, expect a delay in receiving credit to your account. For this reason always save and handle original packaging with care.
Also, if you decide to refuse an order with the shipping carrier, you are still liable for the original shipping charges to you as well as the return shipping charges back to us.
Product exchanges must also meet the conditions above, and must be handled over the phone by your customer service representative by calling (775) 746-4887. Product exchanges are not subject to restocking fees, but may still require costs associated with re-packaging and/or testing or inspection of the returned item(s).
Product warranties for each manufacturer are listed within their individual sections of the website. You can find a manufacturer list that links to each manufacturer on the home page as well as various other pages throughout the website. Century Performance Center, Inc. is not responsible for any manufacturer offered warranties, though we will assist our customers, if needed and as our resources allow, with claims and receipt of warranted products. You must contact your sales representative at: (775) 746-4887 for information and assistance.