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Century Performance Center, Inc. » Ordering FAQs
| Ordering FAQs |
Below are some common answers to questions you may have about our site and company.
How Do I Order an Item From Your Site?
Our site is designed around a powerful shopping cart design and SQL database. This new site is very easy to navigate for products either by the category tree, manufacturer, or using the basic and advanced search functions. Our categories are very detailed so that you can drill down to the exact products you are looking for.
Once you have found the item(s) you are looking for you can simply click the BUY NOW button, or click on the image or product name text to go to more details for that product. If the product has options (size, color, application) you will be redirected automatically to the detail page for that product so as to make your option selection. When you look at the details we have listed for that product you will see important details, product options (if applicable), larger images, links to the manufacturer page for that product, warranty info, and an ADD TO CART button. Once you add an item to your cart you are redirected to a page that shows what is in your cart.
After you have selected all the items you wish to order you begin the checkout process. This is where your personal information is collected using our secure server. At completion of your order you will also see that we use Verified by VisaŽ and MasterCard SecureCodeŽ to further make sure your order is secure. If your bank participates in either of these programs you will be redirected to their website to enter your authorization PIN.
Is Ordering on Your Site Secure?
Absolutely! We use state-of-the-art 256-bit encryption technology within our site to protect your personal information and order details. We were the first automotive product vendor on the internet to offer secure online ordering for our customers. We know how to do it right!
Do You Accept Phone or Mail Orders?
Yes, you can call us to place orders, or you can go through the checkout process online and send us a cashier's check or money order to pay for your order. The website checkout process will walk you through the procedure.
Shipping Charges
Our shipping calculations are easy to understand. If you are LOGGED IN and not an anonymous user you will see accurate shipping charges for delivery to where you are located. If you are NOT logged in you will see a generic estimate of shipping charges.
NOTE: International Customers ... If you are not logged in the cart only gives estimated shipping charges based upon domestic (within the U.S.) destinations.
Our shipping charges are based upon real-time rates by connecting directly to the various shipping companies (UPS, USPS, FedEx, etc). These calculations are based upon weight, box dimensions, and destination zip code.
Do You Offer Free Shipping?
Certain items may be offered with free shipping, but we do not offer free shipping on very many items. Our competitors like to claim free shipping, but look more closely ... you will find high handling charges and many surcharges on various items.
Delivery Times
There are still many people that do not understand how the shipping companies operate. First, we do not make shipments on weekends. If you are in a hurry for delivery, select a faster delivery method during checkout. Ground shipping (domestic) takes anywhere from 1-7 "business" days depending on where you live.
With faster delivery times you need to know what day you are ordering, and when you want it. If you order an item on Thursday for 2nd Day Air you will receive it on Monday (weekend days don't count). This also holds true for Next Day Air. If you select Next Day delivery and it is Friday, you will have it on Monday, unless Saturday Delivery is offered (NOTE: Extra charges apply for Saturday delivery).
Tracking Numbers
If we have tracking numbers available they will be posted in your personal account section of the website. In some cases we may not have tracking data if we had to have your order drop-shipped from the product manufacturer. Some manufacturers are great about getting tracking numbers to us, others require our contacting directly to get a tracking number.
USPS (postal service) tracking is basically non-existent. We will post delivery conformation, insurance, and/or customs numbers (international orders) with postal delivery selections. We DO NOT recommend selecting USPS delivery if you want accurate tracking of your order.
Delivery Time - International
Please note that with all of the extremist fools in the world, customs agencies are having to take more time processing packages once they arrive at the customs agency in the destination country. Expect delays of 3-7 days processing while your shipment is at your country's customs agency. BUT, if you select UPS or other quality carrier (instead of the postal service), these carriers typically have their own customs departments in each country they do business. This expedites order processing (and has good tracking too!).
Domestic Orders Outside the Continental United States
(This includes Hawaii, Guam, Puerto Rico, and others) The various carriers have specific rules/requirements for orders that are shipped overseas. You have a limited choice of delivery methods to these areas. The good news for you is that recently UPS has offered a special Ground rate (yes we know it can't ship to you by ground carrier) that saves you a few dollars over their typical 2nd Day Air rates.
Payment Options
We accept most Credit Cards and PayPal for your ordering convenience. In some instances you may be required to wire funds directly to our bank account. This occurs if you live in certain countries which are recognized as having a high fraudulent order rate, or if your order is rather large and exceeds general payment limits.
What Information Do You Need to Process My Order?
For security and accurate authorization with your credit card company and our processor we require specific VALID and ACCURATE information from you. We need:
Your Name
Complete Billing Address where your Credit Card statement is mailed
Telephone Number
E-Mail Address
The Type of Card (Visa, Mastercard, Amex)
The Card Number
The Expiration Date
Credit Card Validation Number (CVV2). This is a 3-digit number for Visa, Mastercard, Discover (on the back of the card), and a 4-digit number for Amex (on the front of the card).
We need the above accurate information so as not to delay processing your order. We have implemented extensive anti-fraud security into our ordering process. This is for your security as well as ours.
Pricing Policies
We reserve the right to change prices at any time without notice. All pricing of goods listed on the website is controlled only by Century Performance Center and we are not required to match, beat, or bear standard to any pricing schedule, or competitor. If an unexpected error occurs in pricing, we reserve the right to cancel a product order with an explanation of error. It is the customer's choice to decided whether to accept or refuse the corrected price with no fault or penalty.
Our pricing is comparable or in many cases lower than our competition, and for that benefit to our customers we do our best to offer our best pricing on ALL products at all times. For those of you that do not have a small block Chevy or Ford application, that means you do not get price-penalized as you typically do with our competitors. We believe in fair pricing to all our customers, and do not favor a particular interest group. This is one of the main reasons that we sell many products that are not the main stream in popularity.
Product Returns & Exchanges
Product returns are accepted on virtually all products, EXCEPT: Opened or installed electrical components (including, but not limited to: ignition modules, condensers, ignition controls and amplifiers, air compressors, electric pumps/starters/solenoids, etc), damaged goods (not related to shipping), software products, warranty items, or ANY product that has been deemed to have been installed. We will also NOT accept returns that are not in their original packaging. We do not reimburse shipping charges (to your destination or returning to us), or any packaging/special handling charges. We will, at our discretion, reimburse shipping charges on our in-house errors (mis-packaging), or product exchanges. Purchaser is responsible for all shipping/handling charges.
All returns are subject to a 20% restocking fee. Returns will NOT be accepted without a RGA (Returned Goods Authorization) number or after 30-days from date of invoice. E-Mail us at:
returns@centuryperformance.com or call customer service at: (775) 746-4887 to get return instructions and the required RGA number.
All returns must have a "copy" of your original invoice with the items being returned circled on the invoice. Returns are processed in due time and in order by date of receipt in our warehouse. In some cases a product must be inspected and tested by the manufacturer to ensure the returned product is in good working order before a return will be credited. Re-packaging may also be required at additional expense to the purchaser. If this occurs, expect a delay in receiving credit to your account. For this reason always save and handle original packaging with care.
Also, if you decide to refuse an order with the shipping carrier, you are still liable for the original shipping charges to you as well as the return shipping charges back to us.
Product exchanges must also meet the conditions above, and must be handled over the phone by your customer service representative by calling (775) 746-4887. Product exchanges are not subject to restocking fees, but may still require costs associated with re-packaging and/or testing or inspection.
Product Warranties
Product warranties for each manufacturer are listed within their individual sections of the website. You can find a manufacture list that links to each manufacturer on the home page as well as various other pages throughout the website. Century Performance Center is not responsible for any manufacturer offered warranties, though we will assist our customers, if needed and as our resources allow, with claims and receipt of warranted products. You must contact your sales representative at: (775) 746-4887 for information and assistance.
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