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Century Performance Center, Inc. » PRESS RELEASE - NEW Customer Support Portal
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PRESS RELEASE - NEW Customer Support Portal
Monday, March 3, 2008 |  Printer Friendly
RENO, NV., March 1st, 2008 - Century Performance Center, Inc. announced and released to the public, access to its new Customer Support web portal for their online customers. Partnering with Kayako, Inc. and leasing the state-of-the art Kayako SupportSuite, Century Performance Center, Inc. now improves another step above their competition with an easy to use support system for its staff and clients.
The Kayako SupportSuite combines high end web-based client and internal staff support functions into a feature rich AJAX coded interface for speed, ease, and accuracy. Here are just a few of the features and benefits that the Kayako SupportSuite provides our customers and staff:
- eSupport Ticket System where each support or sales e-mail or client-generated contact is tracked, attached to a support tech, and completed promptly and efficiently. Follow-up messages and correspondence all track against the initial ticket, while new tickets are amazingly easy to initiate. Because the customer registers into the system, their issues are always readily available, and the personal interaction and care provided will impress new and existing customers.
- Knowledge Base to provide answers to popular questions and support issues. By allowing the client/customer access to these notes and solutions, it frees up valuable time spent repeating covered topics.
- Troubleshooter provides step-by-step procedures and solutions for common technical or installation problems. On a daily basis the support staff within Century Performance Center repeat the same procedures, as if recorded. We know our customer's do not want to be on hold on the phones, so this gives them instant access to valuable FREE assistance.
- Downloads section provides Century Performance Center customers (and in many instances those of their competitors) access to popular file downloads. You lost your instructions to your ignition unit? No problem, they have the file the new download section.
- News feeds allow Century Performance Center one more location for our customers to know what is going on, what's new, what is going to help them. Just like this press release.
- LIVE Chat and Visitor Tracking System is what Century Performance Center President and CEO calls "Our golden egg." He states that , "With the Live Chat support option, our customers can chat LIVE with us in real time, asking questions, and receiving prompt and accurate answers. By tracking our customers in the site, we can see a bit of what they might be trying to find, preparing us for questions, and allowing our staff the tools they need to best help our customers."
Over the following months Century Performance Center will be merging all of their available files to this new download section, adding more troubleshooter procedures, and continuing to make news in the automotive performance industry. Stay tuned, and take a look. Their new site looks pretty amazing, and even in it's early release stages it boasts nearly 90,000 part numbers and it continues to grow daily. Add this new support system to their stunningly colorful and organized User Forums, the product details and individual manufacturer sections with the site and you cannot go wrong using them for your automotive and marine performance product and accessory purchases.
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